Director Supply Chain

Description

Your Role & Accountabilities

As the primary global point of contact for client related supply chain matters, you will:

• Lead end‑to‑end oversight of client‑directed and Cartus‑managed suppliers, including sourcing events, onboarding, pricing updates, contract changes, and performance governance.
• Maintain accurate, up‑to‑date global supplier documentation supporting compliance, reporting, and service delivery.
• Partner closely with the client Service Owner to share forward‑looking insights, risks, and opportunities related to the supply chain.
• Provide regular updates on supply chain activity that may impact service, cost, coverage, or employee experience.
• Serve as a senior escalation point to resolve complex supplier or operational issues in collaboration with client, Cartus Global Operations, and regional teams.
• Deliver supplier and internal operations training to support consistent, high‑quality execution globally.
• Collaborate with client stakeholders on continuous improvement initiatives, including process optimization and communication effectiveness.
• Support and co‑lead RFP activities for client‑contracted suppliers, ensuring fair, data‑driven evaluation and alignment to program goals.
• Work in close partnership with the Global Engagement Lead, Global Operations Director, Household Goods leadership, and Reporting teams to deliver harmonized, seamless services.
• Represent Cartus on weekly governance and monthly reporting calls focused on supply chain performance, insights, and trends.

How You Succeed

Our winning behaviors represent how we succeed and what we believe in, they shape our culture, and enable our employees and business to continuously thrive. Always aspire to role model these.

• Obsess about Growth : focus every day on making a big impact and accelerating growth
• Relentlessly Focus on Talent: be the reason we attract and keep phenomenal people
• Always Find a Better Way: explore and embrace what is possible
• Achieve Exceptional Results: take decisive action and deliver on your commitments

Who You Are

• Highly organised and self-motivated
• Customer focused
• Excellent interpersonal skills with the ability to communicate and influence clearly and effectively
• Ability to use own initiative
• Strong presentation and negotiation skills
• Results orientated
• Sound judgement and decision-making skills
• Team player with proven partnering skills
• Cultural sensitivity
• Strong data analytic skills

Experience You Need

• Strong interpersonal / influencing skills, relationship management
• Demonstrating winning behaviors
• Ability to manage complex and multi-supplier relationships
• Ability to support manager with team requirement and/or supplier management
• Prior vendor/supplier management experience desirable
• Procurement background an advantage
• Preferably some previous experience in relocation management
• Availability to travel occasionally
• Proficient in MS Word, Excel and PowerPoint

About Cartus

Cartus, founded in 1955, is a leading provider of global relocation solutions. We offer a comprehensive range of services, including logistical support, international assignment compensation, intercultural and language training, and consulting solutions. Our mission is to help relocating employees and their families find their way to new homes, new communities, and new experiences. We are headquartered in Danbury, Connecticut, with additional offices worldwide. Cartus is committed to innovation, adapting to market dynamics, and maintaining a strong, stable foundation to execute our bold vision of being a tech-enabled service company. We prioritize diversity, equity, inclusion, and belonging, which strengthens our teams and fuels our success.