Account Director - Supply chain

Account Manager - Supply chain

📍 UK - 4 days per week in office covent garden | US - Remote

💰 Competitive Salary + Benefits

We are working with a leading cross-industry research and intelligence business that partners with global operations and supply chain leaders across major enterprise organisations. Their clients leverage peer networking, proprietary research, data, and advisory services to shape global supply chain strategies and accelerate digitisation and sustainability initiatives.

They are now looking to hire an Account Manager to support the retention, growth, and expansion of enterprise technology partnerships.

The Role

This position sits at the centre of customer engagement and commercial growth. You will manage a portfolio of Technology Customers, including CEOs, CMOs, CROs, and senior leadership teams across supply chain technology providers.

Your focus will be to

• Lead engagement strategy across your book of business, ensuring customers consistently realise value
• Own retention across Annual Recurring Revenue (ARR), driving 100% renewals
• Identify and close upsell opportunities within existing accounts
• Secure new technology customers to support future growth
• Build trusted C-level relationships, acting as a strategic partner
• Collaborate closely with product and research teams to tailor engagement plans
• Analyse customer engagement data to proactively identify growth or churn risks
• Act as the internal voice of the customer, sharing feedback and identifying trends

What We're Looking For

• 4-6+ years' experience in Enterprise subscription, research, or SaaS Account Management
• Proven track record of retaining and growing large enterprise accounts
• Experience working with supply chain / operations technology providers
• Strong commercial experience managing renewals and complex contract negotiations
• Confidence engaging senior stakeholders at C-level
• Ability to build meaningful, trusted relationships while constructively challenging client thinking
• Strong communication skills, both written and verbal
• Comfortable operating in a scaling, evolving business environment

What's on Offer

• Competitive salary
• Private healthcare
• Enhanced pension / 401k
• Life insurance
• Enhanced parental leave

We Are Aspire Ltd are a Disability Confident Committed employer