Supply Chain Co-ordinator

As a SUPPLY CHAIN CO-ORDINATOR, you will use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts – backed by the latest technology, to take your career to the next level.

Job Purpose

OMS provide innovative end to end Supply Chain solutions to customers, including logistics services from origins to destinations via a tactical solution based on following activities:

Provider of Choice – delivering to customers

• Daily Service Co-ordination of Customer operations
• Purchase Order Management & Freight Management Solutions
• Supplier Management
• Providing quotations
• Forecasting, Allocation & Carrier Management
• Document Management
• Customs clearance
• Transport Management Services & Data Quality
• Supply chain visibility at order, product, shipment, and SKU levels via tracking system interfaced with customer's system
• Market Insights, Sustainability Solutions, and Risk Management plans
• Freight Forwarding

Key Activities

• First point contact for all operational issues and customer queries
• On time and accurate bookings of collections through freight forwarders using the correct mode of shipment in line with the customer requirements
• Training and liaising with suppliers to ensure supplier compliance in line with the customer rules
• Analysing data to recognise trends and improvements
• Work in line with the SOP to ensure service levels to the customer are upheld
• Maintain and develop close working relationships with key stakeholders
• Resolve issues, analysis, and recurrence prevention
• Provide accurate detail to the end destinations via exceptions, system updates and emails and dealing with queries in a timely manner.
• When required provide spot rates to customers, finding the most cost effective mode of transport and haulier

Job Process

Duties will include the following key activities

• Completion of daily tasks in accordance with the agreed customer service proposition (Standard Operating Procedure (SOP)
• Management of reporting/dashboards to ensure performance measurement to agreed service levels
• Coordination of internal and external stakeholders required to deliver the agreed service proposition – Customer, Account Manager, DHL Stations, DHL Control Towers etc
• Manage risks within the supply chain and escalate t internal and external stakeholders when service levels are not achieved
• Support the Supply Chain Manager (line manager) in achieving overall department objectives
• Cross train with other Supply Chain Coordinators to provide support to other SCC’s during peak periods and periods of absence
• Own and maintain the Standard Operating Procedure documentation between DHL and our customers
• Undertake DHL Global Forwarding personal development courses / trainings as required to enable this role to be a viable candidate for future Supply Chain Team Leader positions
• Deliver Continuous Improvement projects and services to the customer that enable DHL to retain and grow our proposition with the customers
• Support the Supply Chain Manager (line manager) in achieving overall department objectives

Specific Technical Requirements

• Freight Forwarding Experience (preferred)
• Good customer service and communication skills
• Strong organisational & workload prioritisation skills
• Excellent attention to detail and ability to investigate issues until resolved
• Excel – good level of knowledge is preferred.
• Ability to understand new technology systems quickly - e.g. INFOR Nexus and Cargowise1

Key Relationships

• Customer
• DHL Station network
• Account owner
• Origin and Destination OMS teams

Performance Indicators

• Customer Retention, and Growth
• Performance versus documented SOP service
• Serious Service Incidents per annum
• Timely provision of communications and reporting to customer

General Competencies

• Project management- able to lead continuous improvement projects for external and internal initiatives
• Ambiguity- Be able to cover for the Supply Chain Manager, or represent the Supply Chain Manager
• Customer focussed – be confident in working with customers on a daily basis
• Team Development - work with the Supply Chain Manager to develop skills and competencies within the team
• Process driven – capable of reviewing and enhancing process to drive service enhancements and productivity gains
• Commercial – ability to develop ways of working that support improving the Commercial outcomes of the service offered to the customers

Qualifications

• British International Freight Association - qualifications in Freight Forwarding are preferred
• Chartered Institute of Logistics and Transport – qualifications in Supply Chain Management are preferred
• Comprehensive training will be provided to successful candidates as part of the Induction

Other Information

• Potential (occasional) requirement to work UK National Holidays in line with customer requirements
• Occasional Travel to customer sites/DGF offices if required

LOCATION: RYTON ON DUNSMORE

HOURS: 37.5 per week

What’s Next?

If you would like to be considered for this position, then please apply using the jobs board with a copy of your CV outlining your experience to date and suitability for the role.