Customer Supply Chain Manager

Customer Supply Chain Manager - Manufacturing Fulfilment & Order Delivery

East Midlands

Commutable from Leicestershire, Warwickshire, Northamptonshire

Lead customer fulfilment in a fast-paced, make-to-order engineering environment where delivery performance is business-critical.

The Role

An opportunity to lead a customer-facing supply chain function within a complex manufacturing environment supplying global customers with time-critical engineered products.

This is not a traditional customer service role. It sits at the centre of:

• Manufacturing
• Supply chain
• Customer delivery performance

You will lead a team responsible for managing the full order lifecycle, ensuring customer commitments are met despite production constraints, supply challenges, and changing demand.

Key Responsibilities

• Lead and develop a customer service / fulfilment team (5 reports)
• Manage order flow from receipt through to delivery
• Coordinate cross-functional activity across:

o Production

o Planning

o Procurement

• Act as escalation point for delivery-critical issues
• Drive customer satisfaction and service performance
• Support SIOP / demand planning processes

Environment

• Make-to-order manufacturing
• Complex supply chains
• Global customer base
• Time-critical delivery expectations

Requirements

• Experience in manufacturing or engineering environment
• Strong understanding of supply chain / order fulfilment
• ERP system experience
• Proven leadership or team development capability
• Ability to manage customer expectations in complex scenarios

Package

• £38,000 - £45,000
• Development and progression opportunities
• Pension + benefits

Ready to Apply?

If you're ready to take on this exciting, high-impact role, we'd love to hear from you!

Send us your CV today, quoting reference LX (phone number removed)