Supply Chain Customer Service Manager - Hybrid

We are seeking a Customer Supply Chain Manager to oversee and optimise our Customer Collaboration function in the UK. This position is responsible for monitoring the total performance of how the company executes plans with Customers across Commercial and Supply Chain.

The organisation is a prominent player in the FMCG sector, recognised for its innovative approach and commitment to delivering quality products. As a large organisation, it provides a robust structure and opportunities for growth within the procurement and supply chain department.

Relationship development with key senior contacts within the Customer Commercial and Supply Chain teams.

Drives Improvement in Customer experience metrics (Dispatch Rate, Overdue payments, Forecast Accuracy & Bias, Invoice Accuracy, On Shelf Availability, Claims Completion Times, # of escalations and time spent on escalations, Trade Terms compliance,)

Understand Customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) so as to develop opportunities for improved service, reduced cost to serve (including Trade Terms compliance), improved on-shelf availability. Management of the team of Customer Collaboration Specialists providing support and structure for individual and team development, and set priorities / guidance for the extended Customer team (including team members working for partner organisations). Coach the team to close skills gaps across finance, Commercial, and SC knowledge. Be the main contact point for the Customer Development Director(s) within the Customer Operations team.

Agreeing joint improvement plans with Customer Commercial and Supply Chain teams.A successful Customer Supply Chain Manager should have:

Supply Chain and/or Customer Operations Experience - An experienced SC and/or Customer Experience Manager who can align sales and logistics with supply chain capabilities and with customer needs including managing demand forecasting and improvement of performance metrics like ON TIME IN FULL.

Strong analytical Skills - Champions and uses data to drive insight, quickly able to identify to identify problems, root causes, and solutions. understands Customers Operations and Supply Chain metrics well and use data to inform and influence internal and external stakeholders.

He/she has experience in leading high performing teams, demonstrating high EQ, is able to nurture and build talent. Commercial Business Understanding - understands the Customer and Company P&L and how the end-to-end Order to Cash cycle operates. Relationship Building, Partnering, and Influencing - Ability to partner and build trust with a range of stakeholders both internally and externally, using effective communication and influencing skills. Ability to hold positive tension (in other words saying no effectively) when navigating with internal teams to serve our customers better towards a bigger impact.Competitive salary ranging from £90,000 to £100,000 pa

Car allowance, bonus, and additional benefits.

Permanent position with long-term career prospects.

Opportunity to work within a large organisation in the FMCG industry.

Hybrid Working Setup: 3 days/week working onsite.If you are ready to take the next step in your career as a Customer Supply Chain Manager, apply now to join a leading company in the FMCG sector