Regional Operations Manager

Purpose of the Role:

This role is responsible for establishing, operating, and growing new and existing territories under the corporate brand umbrella.

The Regional Development Manager will build the business from the ground up - setting up operations, developing the customer base, driving sales, leading teams, and managing day‑to‑day performance.  Along with managing within existing territories.

The ultimate objective is to successfully scale the territories to a point where they are ready to transition to a franchisee model, ensuring strong commercial performance, operational robustness, and brand compliance.

Key Responsibilities:

Territory Set‑Up & Growth

• Prepare and launch new territories, including:
  • Identifying and securing premises
  • Purchasing and managing vehicles and equipment
  • Recruiting, onboarding, and developing technicians and support staff

For New and Existing Territories:

• Partner with the Brand Leader to develop and then execute a strategic growth plan, including managing sales leads, prospecting and identifying marketing opportunities and sales strategies.
• Identify, maximise, and convert commercial sales opportunities across the territories.
• Build brand presence and awareness within the local market.

Customer & Commercial Focus

• Drive a customer‑led approach, identifying opportunities to grow revenue and strengthen relationships.
• Develop and manage key accounts, aligning activity with broader growth strategy.
• Monitor sales performance, analyse data, prepare reports and provide feedback to inform decision‑making.

Operational Management

• Manage the day‑to‑day operations of the territories.
• Lead, coach, and manage technical and operational teams to ensure performance and engagement.
• Maintain accurate and detailed records in line with the operations manual and brand requirements.
• Review operational efficiency and continuously refine the operating model to improve performance.

Franchise Readiness

• Prepare the business for transition to a franchisee model, ensuring systems, processes, and performance standards are in place.
• Always operate fully within brand parameters.

Experience/Skills/Knowledge

• Minimum 5 years’ management experience
• Strong commercial acumen
• Essential experience within the drainage and/or plumbing sector
• Desirable: background in sales, business development, or growth‑focused roles
• Desirable: understanding of franchise or multi‑site business model
• General business and people management

• Strategic thinking with a growth mindset
• Strong sales capability with a clear understanding of the importance of financial performance
• Excellent written and verbal communication skills
• Effective time management and prioritisation
• Confident decision‑making and problem‑solving
• Strong IT capability
• High‑quality interpersonal skills for relationship building

Attributes

• Coaching and mentoring approach
• Tenacity and drive to meet and exceed targets
• Collaborative and team‑focused working style
• Ability to multitask and manage competing priorities
• Self‑motivated, proactive, and comfortable setting personal goals
• Strategic thinker with the ability to analyse information and understand performance
• Adaptable, flexible, and resilient in a fast‑paced environment
• Confident starting operations from scratch and managing ongoing elements
• Hands‑on, can‑do attitude with a strong sense of ownership

Brand:

DMD UK Drain Doctor