COO / Head of Operations (DTC, $20–50M brand, global supply chain) [387]

About the Company

Panda Drum is a fast-scaling DTC eCommerce brand built around our flagship instrument — the steel tongue drum — loved by 100,000+ customers worldwide. In just 3 years, we’ve grown to 25–50 team members across Poland, the EU, US, Philippines, and China, surpassing 8 figures in annual revenue. Our growth is powered by world-class marketing, community-driven content, and constant product innovation.

About the Role

We’re hiring a hands-on COO / Head of Operations (DTC, $20–50M brand, global supply chain) to act as the CEO’s right hand. You’ll own Panda Drum’s global operations, supply chain, and fulfillment — driving efficiency, systemization, and growth.

You’re not a fit if you’re a corporate “process admin.” We’re looking for a builder-operator — someone who thrives in chaos, creates order, and scales fast-moving systems from the ground up.

Key Requirements

✅ 5–10+ years in operations (DTC / eCommerce $20M–$50M).

✅ Proven track record managing international 3PLs, vendors (China), and multimillion-$ operations.

✅ Experience building dashboards, SOPs, and scalable systems — not just maintaining them.

✅ Strong financial acumen : margins, forecasting, cost optimization.

✅ Leadership experience managing lean teams (3–15 people).

✅ Tools : Shopify, Amazon, Notion, Slack, n8n, AI tools, Looker Studio / Google Sheets.

✅ Willingness to travel (China, US, EU).

What You’ll Do

• Oversee global operations : supply chain, fulfillment, vendors, and support.
• Build and optimize systems, dashboards, and reporting for efficiency and visibility.
• Lead key growth initiatives — Amazon, wholesale, subscriptions, licensing.
• Manage costs and profitability across all operational channels.
• Build and lead a lean, high-performing team (3–15 people).
• Act as the CEO’s second-in-command, ensuring smooth, data-driven execution.

Growth Opportunities & Perks

Path to COO within 12–18 months.

Potential for equity / ownership based on results.

Paid international travel (China, US, EU).

Unlimited learning budget (books, courses).

Work with top-tier eCommerce operators ($100M+ brands).

Flexible, remote-first culture focused on results.

You’re not a fit for this role if

• You haven’t work at DTC e-commerce company.
• You haven’t managed 3PL / vendor China networks.
• You haven’t built systems, SOPs from scratch.

Our hiring process is made up of 3 parts, so please be aware that you will need to dedicate time for a questionnaire and two 1-on-1 interviews.