Sales & Supply Chain Coordinator

Job Description: Sales & Supply Chain Coordinator

Location: London Head Office (with regular retail visits across London)

About us

Margaret Dabbs® London is a globally recognised British beauty brand that fuses medical science, podiatry and beauty to create a unique, results-driven range of clinic treatments and retail products for Feet, Hands, Nails & Legs.

Founded by Margaret Dabbs OBE, the brand has pioneered an entirely new wellness category within beauty and is stocked by leading retailers, spas and international distribution partners worldwide.

About The Role

We are seeking an experienced Sales & Supply Chain Coordinator to provide essential administrative and operational support to our Sales team. This role plays a key part in ensuring seamless coordination between our London head office, warehouse, retail partners, spas, TV shopping channels and global distributors.

This is a role combining office-based sales operations with regular in-store support across London (including department store partners such as John Lewis). It is ideally suited to someone with proven experience in sales administration, supply chain support or retail head office operations within a consumer brand environment.

Key Responsibilities

Sales & Supply Chain Support

Support the Sales team with day-to-day sales administration, including order processing, tracking open orders, back orders and returns.
Accurately enter sales orders into internal systems and ensure timely updates to all relevant stakeholders.
Liaise closely with the warehouse team to ensure timely dispatch of orders and resolution of delivery issues or discrepancies.
Monitor stock levels, order patterns and sales trends to proactively recommend replenishment and avoid out-of-stocks, supporting sales performance and revenue continuity.

CRM, Reporting & Compliance

Maintain and update the CRM system, ensuring accurate customer, account and sales data.
Assist with sales reporting, stock analysis and inventory management.
Complete and submit New Line Forms (NLFs) for retailers and QA Spec Cards for TV shopping, ensuring all documentation is accurate and compliant.
Maintain organised records of contracts, order forms, NLFs and related documentation.

Retail, TV Shopping & Account Support

Support retail, spa, TV shopping and distribution accounts with ad-hoc queries via phone and email.
Provide administrative support for TV shopping, including sample coordination, diary scheduling and on-air asset management.
Build strong working relationships with internal teams, retail partners and external stakeholders.

In-Store Support

Monitor and manage stock levels in-store, ensuring merchandising standards are maintained.
Build positive relationships with store teams to support brand awareness and sales performance.

Essential Experience (Please Read Before Applying)

Minimum 4 years’ experience in a sales administration, sales operations, supply chain or retail head office role
Proven experience working with sales orders, stock management and retailer accounts
Experience using CRM systems and managing sales data
Background in beauty, FMCG, retail or consumer goods (highly desirable)
Confident working across office, warehouse and retail environments

Skills & Attributes

Commercially aware, with an understanding of how operational excellence supports sales growth.
Strong Excel skills (reporting, data accuracy; pivots/XLOOKUPs beneficial)
Excellent organisational skills with strong attention to detail
Clear and professional communication skills
Proactive, solutions-focused approach
Passion for retail, sales and premium consumer brands

What you’ll get

A small, friendly team with exposure to all parts of the business
Commission Structure
Complimentary Gym Sessions
Opportunity to progress within an organisation
Central London head office location
Increase in holiday entitlement with longevity
Company pension scheme
Staff discount on products and treatments
Employee referral scheme
Birthday day off
Two staff shopping days per year with 50% discount
Regular social events (e.g. Christmas party, annual fish & chips evening)
One free treatment voucher every 6 months for family and friends

Margaret Dabbs London is committed to creating a diverse workforce. Candidates from diverse backgrounds are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, ethnicity, colour, religion, gender, gender identity or expression, sexual orientation, national origin, marital status, age, or any other characteristic protected by law.

Job Types: Full-time, Permanent

Pay: £33,000.00-£36,000.00 per year

Benefits

Company pension
Employee discount
Referral programme
Store discount
Transport links

Ability to commute/relocate

London W1U 3PW: reliably commute or plan to relocate before starting work (required)