Supply Chain SAP Key User

Robert Walters is partnering with a leading supply chain and logistics provider to recruit an experienced Supply Chain SAP Key User to join their Control Tower operations team in Birmingham. This is a pivotal role supporting warehouse operations and customer integration through SAP systems, offering a blend of technical problem-solving, stakeholder engagement, and continuous improvement.

Supply Chain SAP Key User

Location: Birmingham (Hams Hall)

Salary: £32k

Hours: Monday to Friday, 40 hours/week (rotating shifts: 06:00–14:30 / 13:30–22:00)

On-site role – hybrid working not applicable

Robert Walters is working with a leading logistics and supply chain organisation to recruit a SAP Key User to support Control Tower operations at a major Midlands site. This role is central to ensuring customer requirements are accurately reflected in SAP, supporting warehouse operations, and driving continuous improvement.

Key Responsibilities

• Test SAP solutions to ensure they meet operational and customer needs.
• Troubleshoot and resolve complex system issues.
• Liaise with customers to understand requirements and translate them into SAP functionality.
• Manage inventory processes including cycle counting and stock control.
• Analyse system data to identify and implement improvements.
• Support onboarding of new customers into the warehouse system.
• Maintain and report on test matrices for system changes.
• Collaborate with international SAP teams to ensure system alignment.
• Provide operational support to warehouse teams.
• Deliver training and development for SAP support staff.
• Drive continuous improvement initiatives across client operations.

Candidate Profile

• Experience as a SAP Key User in an ERP environment.
• Strong working knowledge of SAP WMS, Power BI, and Microsoft Office tools.
• Proven ability to liaise with customers and resolve system-related issues.
• Strong analytical and stakeholder management skills.

Benefits

• 25 days annual leave + 8 bank holidays (option to purchase up to 5 extra days).
• Pension contribution.
• Life assurance (4x salary).
• Employee Assistance Programme.
• Discount scheme via Benefit Hub.
• Free on-site parking.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates