Job Title: Head of Customer Supply Chain

Location: Gillingham, Dorset – Hybrid (3 days on site, 2 days from home)

Salary: Competitive

What you will be doing as Head of Customer Supply Chain:

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll act as a strategic partner to commercial and supply chain teams, using data insights to anticipate trends, optimise stock, and deliver exceptional service. You’ll also lead and develop a high-performing team, champion continuous improvement, and ensure supply strategies are aligned with business objectives.

Key Responsibilities for the position of Head of Customer Supply Chain:

Lead end-to-end customer supply operations across all channels, ensuring best-in-class service and alignment with business objectives.
Build and maintain strong relationships with key customers and commercial partners to anticipate and proactively address supply needs.
Own inventory planning, forecasting, and availability strategies to support growth across retail, DTC, and B2B channels, collaborating with supply chain and logistics teams to optimise stock levels and timely replenishment.
Monitor and manage supply and logistics risks, implementing mitigation plans to maintain service levels and operational continuity.
Provide actionable insights to commercial teams to inform product launches, promotional planning, and channel strategies, while continuously improving data accuracy, system visibility, and operational efficiency.
Lead, coach, and develop a high-performing customer supply team, driving cross-functional initiatives, fostering collaboration, and championing continuous improvement.

Key Skills and Experience Required for the position of Head of Customer Supply Chain:

Proven experience in customer supply, inventory management, or supply chain leadership, ideally within FMCG or manufacturing.
Strong commercial acumen with the ability to translate customer/channel needs into operational plans.
Excellent analytical skills, leveraging data to drive decisions.
Collaborative leadership style with experience managing cross-functional teams.
Passion for delivering outstanding customer experience in a fast-paced, purpose-led environment.

Why you should want to join this business

This is an exciting opportunity to lead customer supply for a dynamic, growing FMCG business. You’ll have the chance to shape strategy, optimise operations, and work closely with a collaborative leadership team, all while delivering exceptional service to a broad range of customers.

Please apply with a CV or email holly@pod-talent.com for further details.

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Head of Customer Supply Chain