Head of Service Delivery - Procurement Sourcing

Head of Service Delivery – Procurement Sourcing

Swindon, Newport, or Stockton-on-Tees – flexible and hybrid working options

Band G - £65,383 - £80,000

We are in an exciting period of transformation that will shape the future of shared services across government. Through the introduction of new technology platforms, service lines and clients, we are expanding both the scale and sophistication of what we do. This includes transitioning to a multi-ERP platform organisation, onboarding new government clients and reimagining how we deliver services to provide a seamless and digital-first customer experience. During this period of transformation, the role will evolve to include the delivery of our service to other clients, both existing and/or new.

This roles is one of the exciting openings we have for experienced professionals who can bring proven service knowledge and experience, coupled with a passion to help to shape the future of our organisation.

Key responsibilities

The Head of Service Delivery (Sourcing) is accountable for the end-to-end delivery of compliant and timely sourcing services, ensuring tendering and award processes achieve value for money and transparency. The role manages sourcing pipelines, competitions and evaluations, ensuring documentation, decisions and handovers to contract management are auditable and efficient. The role will involve partnering with clients, Heads of Profession and Global Process Owners, and will define end to end service requirements and standards. This includes the optimisation of processes by the embedding of continuous improvements, the realisation of benefits and driving performance to ensure a consistent and high-quality experience across client organisations.

Duties will include, but are not limited to, the following:

• Set the procurement sourcing strategy and pipeline management to maximise value and ensure compliance with procurement regulations
• Approve routes to market, governance controls and assurance measures to maintain regulatory compliance
• Lead and oversee procurement sourcing competitions and evaluations to ensure robust, fair and defensible award decisions
• Standardise procurement sourcing documentation, records and transparency notices to improve auditability and stakeholder confidence
• Lead managers and supplier engagement to ensure predictable and timely service delivery
• Partner with Clients, Heads of Profession and Global Process Owners to uphold standards, improve data quality and increase service adoption, ensuring service processes and SOPs are reviewed, enhanced and maintained
• Oversee activities within the tiered service delivery model, ensuring a move to self-serve and effective triage and resolution
• Monitor and report on service metrics, identifying trends and opportunities for improvement

To be considered for the role, you will need the following:

• Strong expertise in public-sector sourcing, tendering and governance, with audit and compliance literacy
• Understanding of market analysis, category management and demand planning principles
• CIPS qualification (or equivalent) with knowledge of framework and DPS (Dynamic Purchasing System) procurement routes
• Experience of transparency notices and supplier debriefs practices
• Knowledge and experience of Workday ERP into Procurement would be highly advantageous
• Familiarity with ERP enabled sourcing or equivalent e-procurement platforms
• Proven experience of driving continuous improvement
• Experience using management information to monitor savings, competition performance and service delivery
• Experience managing budgets, tracking benefits, vendor management and optimising cost-to-serve performanceDemonstrated leadership of managers, with a focus on matrix resourcing, coaching, performance and influencing stakeholders

For additional information and a confidential discussion please contact our Recruitment Team on [email protected].

We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.

Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.

We look forward to hearing from you.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.