Equipment Support Specialist

Equipment Support Specialist

High Wycombe – HP11 2EE

Hybrid working - 3 days office based

IPC International, the procurement and supply chain partner supporting Subway Franchisees has an excellent opportunity for an Equipment Support Specialist to join our Equipment and Services team.

The role

Our mission 'to help Subway Franchisees be more profitable and competitive today and for the future', drives everything we do, and this role of Equipment Support Specialist plays a fundamental role in achieving our mission.

The Equipment Support Specialist is a first-tier escalation point for Franchisees regarding the performance of their in-store equipment across the UK region. You will be working with our supplier stakeholders to resolve equipment servicing issues to a high standard ensuring the continued operation of the Franchisees Subway stores.

Accountable for

• Implement and collect management information
• Actively work with Franchisees and Service Agents to manage equipment repairs through to completion
• Educate our Franchisees to maintain their in-store equipment pro-actively
• Chase Service Agents interventions in stores as soon as Franchisees reports a breakdown
• Make sure Service Agents monthly reports are accurate and complete
• Be accountable for the accuracy, relevance and value of the equipment sections of the Franchisee portal
• Support Subway® Operations and the Strategic Sourcing Manager with product evaluation, field testing and implementation
• Attend Franchisee events to communicate the work of the Equipment team

What is important to us

Our culture and values are at the heart of everything we do and are an important part of our hiring process.

Our three values are:

• We are empowered - we have the freedom to make a difference together
• We collaborate - we trust and depend on each other. We contribute. We succeed together
• We deliver on our commitments - we deliver on our commitments together, individually, today and tomorrow

What we ask of you

• Be courageous in being vulnerable
• Be open minded and curious. Open to others' perspectives
• Say what we mean
• Be ourselves. Bring our opinions and thoughts
• Speak up. Get our itches scratched. Surface concerns
• Provide support, understanding and empathy if we slip down the ladder
• Watch for subgroups within our group
• Nurture ourselves and others

How we support our employees

Joining a new company can be daunting; we support everyone who has chosen IPC International to develop their career, with:

• A structured onboarding programme
• Time with the senior leadership team, as well as your colleagues and our Culture Champions.
• Training programmes to develop your skills and ways of working, focusing on feedback and management of work
• Flexible working between the hours 8am - 6.30pm. We appreciate the juggle of life and home can be challenging and provide opportunities to flex your start and leave times
• Excellent benefits package including enhanced pension contribution, healthcare, 25 days holiday, salary sacrifice schemes. Plus, we also provide breakfast and lunch items in the office!
• On-site parking
• A chance to volunteer at our nominated charities. In addition, you will get one volunteer day a year to work with your chosen charity.
• Recognition award schemes and a Summer and Winter event each year

We actively support diversity, equity and inclusion and make sure that our employees are valued and treated with dignity and respect. We encourage everyone in our business to reach their potential.

About us

IPC International, created by bringing together two strong teams, IPC EMEA and IPC Asia Pacific, is a go-to and trusted supply chain partner, with over 20 years proven experience supporting Subway Franchisees and rapidly scaling store growth across complex markets.

With international coverage through our vast supplier and distributor base, and an unmatched portfolio of services, we support the end-to-end supply chain. All of this is powered by great people, execution and technology.

https://www.ipcinternational.com/