The role of the Support Technician is to focus on IT operational stability and performance whilst adhering to IT industry best practices whilst providing the best possible customer service.

This is an exciting opportunity to work in the AHEAD project as an IT Technician using SAP S/4 HANA in the Supply Chain domain.

The AHEAD IT Supply Chain Technician will be responsible for go-live and support of the OpCore and Sales applications, evolving the application support through go-live and early life support phases.

If you’re a hardworking individual that’s ready to kick-start your career with an award-winning employer, apply to join #TeamAldi today!

Your New Role

Provides second level support to the operational business.
Maintains an appropriate incident log to administer user requirements, open issues and escalate issues for area of responsibility.
Understands appropriate escalation points within National IT, International IT or external contractors.
Escalates unresolved incidents within National IT, International IT when instructed or appropriate external contractors as necessary.
Monitors the status of escalated issues and seeks status updates where necessary.
Keeps the incident creator informed of progress or possible reasons for delay in resolving their issue.
Identifies and escalates known or reoccurring errors to the National IT Manager.
Recommends workarounds or additional training for users to ensure support efficiency is maintained to the highest level.
Contributes content to the knowledge base to assist with problem management of incidents.
Provides accurate information about incidents to support other IT processes.
Tests hardware and program updates to verify whether newly implemented requirements and existing functionality operate without error.
Develops applications and/or reports as required.
Trains other ALDI staff where appropriate.
Ensures deadlines and SLAs are complied with in area of responsibility.

About You

Experience of working within a technical support role
Strong troubleshooting skills
Have excellent listening, interpersonal and communication skills
Be able to work independently or as part of a team.
Experience working in a fast-paced environment.
Take responsibility for urgent tasks
Be able to effectively prioritise and execute tasks while under pressure
Be inquisitive and driven to perform to the best of their abilities
Be capable of building trust and relationships at all levels
Be keen to take ownership and responsibility while working effectively within a team
Be logical and efficient, with a keen attention to detail
Be self-motivated
ITIL Service Management experience (Desirable)
Experience of Supply Chain systems (Desirable)
SAP experience (Desirable)
Service Now experience (Desirable)

What You’ll get in Return

Salary starting £31,335 rising to £35,020
Monday to Friday, 8:00am to 4:30pm, with the opportunity of 2 days a week remote working
A fixed-term contract until the end of December 2026
5 weeks’ annual leave plus Bank Holidays
In office flexi-time
Full training provided
Pension scheme
Private employee medical insurance after 4 years
Company sick pay scheme
Company maternity, paternity and adoption pay after 1 year
Long service rewards
Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs
Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)
You’ll need to live within 90 minutes of your main working location
Please be aware that this role does not fulfil the requirements for visa sponsorship

Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.

If you’re looking for a career that gives you more, apply today!

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National IT Technician - Supply Chain