Value Stream Lead - Reach to Loyalty

Job Title – Value Stream Lead – Reach to Loyalty

Function – SCM Business Integration

Location – Nottingham - Hybrid

Type: Permanent (37.5 hours per week)

Salary: £64,062 with potential to rise to £75,367 over 3 years

Closing Date: 20th November 2025

The Value Stream Lead –Reach to Loyalty plays a pivotal role in NHS Supply Chain’s major transformation programme, leading the design and implementation of new, best-practice business processes from the ground up.

This is not a role focused on incremental change—it requires bold thinking and the creation of out-of-the-box solutions that redefine how the organisation operates. The successful candidate will take full ownership of both the current (‘as-is’) and future (‘to-be’) process landscapes, acting as a gatekeeper to ensure alignment across teams and stakeholders.

This autonomous position offers the opportunity to contribute to a large-scale, multi-year transformation, with long-term responsibility for process performance and continuous improvement. It provides high visibility across the organisation and valuable experience in ERP transformation, stakeholder engagement, and process leadership.

Reporting to the Head of End-to-End Process, the Value Stream Lead will collaborate closely with subject matter experts, programme teams, internal cross-functional departments, and external stakeholders, including customers and suppliers.

What does a Value Stream Lead - Reach to Loyalty do at NHS Supply Chain?

• Process Ownership & Leadership – Champion and define future ways of working.
• Process Mapping & Documentation – Understand and document current processes.
• Design & Requirements Definition – Lead the creation of future processes and translate them into system requirements.
• Change Management & Testing – Support implementation, testing, and ensure a successful go-live.
• Performance Monitoring – Establish metrics and monitor long-term process performance.

What skills, qualifications and qualities do I need to be successful?

• Subject Matter Experts (SMEs) within the Order to Cash process area
• Proven experience in process performance and continuous improvement.
• Experience in ERP transformation and process leadership.
• Proven experience engaging with stakeholders at different levels, including customers and suppliers.
• Hands-on Experience collaborating with cross-functional teams.
• Expertise in technical delivery and leadership within large-scale supply chain, B2B Wholesale, E-Retail or similar environments

How You’ll Work

In Spring 2022, we moved to hybrid working; a blend of home and office working 2/3 days in the office and 2/3 days at home.

Benefits

In return for your passion, enthusiasm and hard work, you will be rewarded with an attractive salary and benefits package, consisting of:

• A competitive salary
• Performance led bonus scheme,
• Car allowance
• 35 days holiday (including bank holidays), and you can purchase additional days through a purchase scheme
• Contributory pension scheme
• Flexible benefits scheme – you will be able to choose from a variety of benefits that suit you
• Childcare vouchers
• High street discounts
• National Annual season ticket purchase scheme
• Eye Care vouchers
• Employee Assistance Programme

NHS Supply Chain, who are we?

NHS Supply Chain (SCCL) is an organisation that procures and supplies ~£3.5bn of medical devices and consumables to the NHS every year, while driving strategy, standards, efficiency, and best practice across the entire NHS Supply Chain.

We have big plans for the future. Guided by our Vision and Strategy, we are determined to be a proactive and collaborative partner that delivers financial and health benefits across the whole healthcare system.

NHS Supply Chain requires a clear, purposeful, and impactful transformation. To deliver our strategy, we are rebalancing our business model, implementing a new operating model, and refreshing our core technology.

Our Purpose, Vision and Strategy are clear. We provide direction, leadership, and commercial focus to improve health outcomes.

Vision: To make it easier for the NHS to put patients first

Purpose: Our role is to support the NHS to save lives and improve health

Values

• Be Authentic
• Be Inclusive
• Be Driven
• Be Enterprising
• Be The Difference

Other Information

• SCCL is not an NHS organisation; you will join on SCCL terms and conditions.
• For more information on SCCL and the NHS Supply chain, please visit: www.supplychain.nhs.uk

NHS Supply Chain is an equal opportunities employer

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.