Operations Manager - Mammafiore (North West London)

Solutions & Decisions is looking for the best candidates for an Operations Manager at MAMMAFIORE, an Italian food & beverage distribution company, for North West London.

RESPONSABILITIES

Operational Management

• Oversee and optimize day-to-day activities, including procurement, warehousing, logistics, and distribution.
• Ensure timely deliveries and adherence to quality standards in customer service.
• Lead cost stewardship across warehousing, transportation, and intralogistics, driving a sustained reduction in cost-to-serve while protecting service levels.
• Champion end-to-end digitalisation (WMS, ERP, handheld scanning, EDI/TMS, Power BI dashboards) to ensure real-time visibility, data integrity, and decision speed.
• Establish FEFO discipline and slotting/ABC-XYZ practices to improve picking productivity, inventory turns, and waste reduction.

Logistics and Supply Chain

• Coordinate suppliers and procurement operations to ensure product availability and optimal inventory management.
• Implement innovative solutions for logistics management, reducing costs and empty miles, fleet right-sizing, response times, cross-dock rhythms and transfer loads.
• Ensure cold-chain integrity across ambient/chilled/frozen with proactive temperature monitoring, traceability, and recall readiness.

Recruitment and Team Management

• Lead recruitment processes, including drivers and warehouse operatives.
• Supervise and coordinate operational teams (warehouse staff, drivers, log. managers).
• Plan work schedules and optimize human resources to ensure maximum efficiency.
• Foster a company culture focused on quality, safety, and teamwork.
• Institutionalise Continuous Improvement (Lean basics, Gemba walks, Kaizen)

Performance Monitoring and KPIs

• Analyze and track key operational KPIs (e.g., OTIF, pick accuracy, waste/shrink, inventory accuracy, dock-to-stock, labour productivity, and cost-to-serve).
• Act as system process owner for WMS/ERP in the UK: clean master data, standardised SOPs, and user training; partner with HQ on enhancements.
• Build operational reports and automated dashboards (Power BI) for real-time control-towers (service, cost, quality), including early-warning alerts on exceptions.
• Implement procedures to ensure compliance with regulations and safety standards.
• Align UK operations with Group strategy (“One Mammafiore Way”)

Safety and Compliance

• Ensure compliance with hygiene and sanitation regulations applicable to food products.
• Implement workplace safety measures, minimizing risks and incidents.
• Conduct regular internal audits to verify compliance with company policies.

Innovation and Sustainability Projects

• Collaborate to introduce new technologies or processes aimed at improving productivity.
• Promote sustainability initiatives (ie. waste reduction or use of eco-friendly materials).

REQUIREMENTS

Experience: At least 5-7 years in operational or managerial roles, preferably in food distribution or logistics.

Technical Skills: Knowledge of supply chain processes, warehouse management, and distribution logistics. Proficiency in Advanced Excel, Power BI, ERP, WMS/TMS (RF, GS1/SSCC, wave/zone, FEFO/lot), route optimisation/telematics (ePOD/e-CMR), and EDI/API integrations.

Education: Degree in industrial engineering, logistics, economics, or related fields (preferred).

Languages: Fluent English (mandatory); Highly valued to have Italian; Spanish is a nice-to-have for cross-country collaboration with Central teams.

Personal Skills

• Problem-solving and results-oriented approach.
• Leadership: Coordinate operational teams and foster a positive work environment.
• Strong data-driven approach to monitor and improve operational performance.
• Adaptability to a fast-paced and dynamic environment.
• Excellent organizational skills and attention to detail.
• Proactive mindset and ability to manage stress effectively.

COMPANY’S OFFERS

• Opportunities for professional growth in a solid and expanding company.
• Stimulating and dynamic work environment.
• Direct responsibility for key processes driving the company’s success.
• Annual gross Salary £60/70K